---
title: How User Experience Research Informs Edtech Design
description: User Experience Researcher Alesha Arp joins the podcast for a discussion on user feedback & design. Alesha talks with Brian about her work at MIND, how she and her teammates gather feedback on our ST Math program, and the design thinking that informs how updates to the program are made.
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---

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# How User Experience Research Informs Edtech Design

By [Brian LeTendre](https://2024.mindresearch.org/blog/author/brian-letendre)

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In each episode of the Inside Our MIND podcast, we take a look at issues and challenges facing education that we are working to address through research, technology and strategic initiatives.  
In our latest episode, Brian welcomes User Experience (UX) Researcher Alesha Arp to the show for a discussion on user feedback and design. Alesha explains how we gather user feedback, and the design thinking that goes into updates we make to our ST Math program.

> One of the things that is very different about user experience research is we don't just make \[changes\] based on feedback that we get from surveys or support tickets, we dig a little deeper and really try to understand the root of the problem.
> 
>  -Alesha Arp, MIND Research Institute

You can listen to the episode in the player below:

Topics Covered in this Episode:

0:45 Intro

 2:35: Alesha's Work as a UX Researcher  
6:00 Gathering user feedback  
10:00 Classroom observation  
11:45 Going beyond feedback  
12:30 Identifying design issues  
14:30 Design decisions

Thanks for listening to the podcast! Please leave us a review on iTunes, Google Podcasts, Spotify, Spreaker or wherever you are listening to the show. Subscribe to get future episodes as soon as they are released! 

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#### Additional Resources

- [How User Feedback Helps Shape ST Math Updates](https://2024.mindresearch.org/blog/user-feedback-shapes-st-math)
- [Struggle is a Matter of Perspective](https://2024.mindresearch.org/blog/struggle-is-a-matter-of-perspective)

![Brian LeTendre](https://2024.mindresearch.org/hubfs/brian-letendre-headshot-305761-edited.png)

### About the Author

Brian LeTendre was the Director of Impact Advancement at MIND Research Institute. In addition to building thought leadership and brand awareness for MIND, Brian worked cross-functionally internally and externally to amplify MIND's social impact and accelerate our mission. He is an author, podcaster and avid gamer.

### Comment

#### [Join the ST Math Winter Break Challenge](https://2024.mindresearch.org/blog/st-math-winter-break-challenge)

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